Welcome to Support AI Help Guides

Overview

Support AI is your all-in-one customer experience platform — combining live chat, email, SMS, and AI-powered chatbots into a seamless support tool. Whether you're just getting started or looking to fine-tune your AI agent, you're in the right place.

We built Support AI to be simple, smart, and seriously powerful — so you can deliver fast, helpful, and delightfully human support, even when you're not online. These docs will help you make the most of every feature, from setup to scaling.

Getting Started

New to Support AI? We recommend starting with our first AI chatbot checklist to set up your workspace, customize your first chatbot, and connect with your customers in minutes.

Documentation Sections

Here's what you'll find in this help center:

Getting Started

How to create your account, connect channels, and launch your first chatbot.

Training Your Chatbot

Teach your bot what to say and how to say it. Learn how to import data, write responses, and fine-tune behavior.

Integrations

Connect Support AI with tools you already use — like Shopify, Stripe, Slack, and more.

Account & Settings

Manage your workspace, team members, security preferences, and notification settings.

Conversations & Channels

Learn how conversations flow across chat, email, SMS, and more — plus how to stay on top of every message.

Billing & Plans

Everything you need to know about pricing, billing cycles, and updating your payment details.

API & Developers

Looking to build something custom? Head over to our AI API Documentation for endpoints, authentication, and more developer tools.

Need Help?

If you can't find what you're looking for, reach out to us via live chat or drop us a line at [email protected]. We're always here to help.